Harnessing Customer Feedback for a Successful Turnaround: The Lost Art of Calling Your Customers
I noticed a missed call and voicemail on my phone: a client called me back. I immediately listened to her message, “We haven’t had a response to our email in over a week!” An angry message solicited by Yours Truly. I immediately called back, knowing exactly what to say. “Pam, I understand that she’s not...